ITIL-v3-Foundations-Comp-1NigD
1.The Foundations of the Foundations Course\\/001.Welcome to the ITILv3 Foundations Course!.mp4157.27MB
1.The Foundations of the Foundations Course\\/002.Exam Fundamentals.mp410.88MB
1.The Foundations of the Foundations Course\\/003.IT and ITIL.mp412.07MB
1.The Foundations of the Foundations Course\\/004.Where Can I Take the ITIL Foundations Exam.mp49.86MB
1.The Foundations of the Foundations Course\\/005.What Does ITIL Provide.mp420.18MB
1.The Foundations of the Foundations Course\\/006.Best Practices.mp438.09MB
1.The Foundations of the Foundations Course\\/007.Essential Definitions.mp472.14MB
1.The Control.mp422.06MB
1.The Structure.mp428.24MB
1.The Foundations of the Foundations Course\\/010.Risk.mp428.05MB
1.The Foundations of the Foundations Course\\/011.Toolsets in ITIL.mp411.08MB
2.The Service Lifecycle\\/012.The Service Lifecycle.mp413.72MB
3.Service Strategy\\/013.Service Strategy (Overview).mp426.96MB
3.Service Strategy\\/014.ob<x>jectives of Service Strategy.mp427.70MB
3.Service Strategy\\/015.Creating Value.mp432.61MB
3.Service Strategy\\/016.Assets in Service Strategy.mp462.80MB
3.Service Strategy\\/017.Strategy nagement Process.mp411.64MB
3.Service Strategy\\/018.Service Portfolio nagement Process.mp432.76MB
3.Service Strategy\\/019.Business Relationship nagement Process.mp424.52MB
3.Service Strategy\\/020.Financial nagement Process.mp453.88MB
3.Service Strategy\\/021.Dend nagement Process.mp417.31MB
3.Service Strategy\\/022.Roles in Service Strategy.mp412.14MB
3.Service Strategy\\/023.Tools in Service Strategy.mp411.66MB
4.Service Design\\/024.Service Design (Overview).mp425.54MB
4.Service Design\\/025.ob<x>jectives of Service Design.mp447.05MB
4.Service Design\\/026."Complete" Service Design.mp425.86MB
4.Service Design\\/027.The Four P\s of Service Design.mp417.83MB
4.Service Design\\/028.Service Design Packages (SDPs).mp456.53MB
4.Service Design\\/029.Design Coordination Process.mp419.25MB
4.Service Design\\/030.Service Catalog nagement Process.mp438.08MB
4.Service Design\\/031.Types of Service Catalogs.mp438.64MB
4.Service Design\\/032.Service Level nagement (SLM) Process.mp438.55MB
4.Service Design\\/033.Service Level nagement (SLM) Process (Continued).mp437.60MB
4.Service nagement.mp432.60MB
4.Service nagement Process (Continued).mp445.02MB
4.Service Design\\/036.ailability nagement Process.mp455.34MB
4.Service Design\\/037.Reactive and Proactive ailability.mp418.75MB
4.Service Design\\/038.Risk Analysis in ailability.mp433.59MB
4.Service Failure Impact Analysis.mp47.87MB
4.Service Design\\/040.Fault-Tree Analysis.mp416.86MB
4.Service Design\\/041.Expanded Incident Lifecycle.mp436.09MB
4.Service Design\\/042.ailability Measurement.mp419.31MB
4.Service Design\\/043.IT Service Continuity nagement.mp440.78MB
4.Service Security nagement Process.mp435.98MB
4.Service Design\\/045.Supplier nagement Process.mp435.53MB
4.Service Design\\/046.Roles in Service Design.mp46.51MB
4.Service Design\\/047.Tools in Service Design.mp48.58MB
5.Service Transition\\/048.Service Transition (Overview).mp413.64MB
5.Service Transition\\/049.ob<x>jectives of Service Transition.mp431.80MB
5.Service Transition\\/050.Outsourcing in Service Transition.mp421.06MB
5.Service Transition\\/051.Transition Planning and Support.mp419.19MB
5.Service Transition\\/052.Knowledge nagement.mp436.61MB
5.Service Transition\\/053.Service Asset and Configuration nagement.mp422.49MB
5.Service Transition\\/054.SACM Definitions and Concepts.mp450.86MB
5.Service Transition\\/055.SACM\s 5 Principles.mp424.98MB
5.Service Transition\\/056.Change nagement.mp433.00MB
5.Service Transition\\/057.3 Types of Changes.mp439.03MB
5.Service Transition\\/058.Change Process Flow.mp446.45MB
5.Service Transition\\/059.Change Advisory Board.mp421.67MB
5.Service Transition\\/060.Change Authority.mp412.76MB
5.Service Transition\\/061.Change Models.mp415.59MB
5.Service Transition\\/062.Change Doents.mp415.68MB
5.Service Transition\\/063.Release and Deployment nagement.mp434.73MB
5.Service Transition\\/0.Release & Deployment Assets.mp422.34MB
5.Service Transition\\/065.Release and Deployment Process.mp435.05MB
5.Service Transition\\/066.Service Validation and Testing Process.mp410.18MB
5.Service Transition\\/067.Change Evaluation.mp49.57MB
5.Service Transition\\/068.Roles in Service Transition.mp45.77MB
5.Service Transition\\/069.Tools in Service Transition.mp411.65MB
6.Service Operations\\/070.Service Operation (Overview).mp421.35MB
6.Service Operations\\/071.ob<x>jectives of Service Operation.mp411.60MB
6.Service Operations\\/072.Principles of Service Operation.mp428.66MB
6.Service Operations\\/073.Event nagement.mp417.61MB
6.Service Operations\\/074.Event Types.mp424.70MB
6.Service nagement – Purpose.mp416.31MB
6.Service nagement – Scope.mp420.47MB
6.Service nagement Process.mp447.91MB
6.Service Operations\\/078.jor Incidents.mp414.17MB
6.Service Operations\\/079.Models for Incident Handling.mp416.87MB
6.Service Operations\\/080.Problem nagement.mp427.35MB
6.Service Operations\\/081.Problem nagement Concepts.mp425.32MB
6.Service Operations\\/082.Problem nagement Process.mp446.05MB
6.Service Operations\\/083.Request Fulfillment Process.mp435.09MB
6.Service Operations\\/084.Access nagement.mp422.05MB
6.Service Operations\\/085.The Service Desk.mp425.36MB
6.Service Operations\\/086.Service Desk Functions.mp428.98MB
6.Service Operations\\/087.Service Desk Personnel.mp428.22MB
6.Service Operations\\/088.Structure of the Service Desk.mp434.20MB
6.Service Operations\\/089.IT Operations nagement.mp424.22MB
6.Service Operations\\/090.Technical nagement.mp413.85MB
6.Service Operations\\/091.Applications nagement.mp413.95MB
6.Service Operations\\/092.Roles in Service Operation.mp48.35MB
6.Service Operations\\/093.Tools in Service Operation.mp434.64MB
6.Service Operations\\/094.Service Operations Interactions.mp416.20MB
7.Continual Service Improvement (Overview).mp423.15MB
7.Continual Service Improvement (CSI)\\/096.ob<x>jectives of Continual Service Improvement.mp425.07MB
7.Continual Service Improvement (CSI)\\/097.Principles of CSI.mp446.05MB
7.Continual Service Improvement (CSI)\\/098.CSI Process.mp431.59MB
7.Continual Service Improvement (CSI)\\/099.An Approach to CSI.mp424.74MB
7.Continual and Measures.mp441.84MB
7.Continual Service Improvement (CSI)\\/101.Putting CSI into Practice.mp446.28MB
7.Continual Service Improvement (CSI)\\/102.Roles in CSI.mp411.06MB
7.Continual Service Improvement (CSI)\\/103.Tools in CSI.mp415.83MB
8.Conclusion\\/104.Conclusions and Congratulations!.mp487.64MB
Exercise Files\\/code_33835.zip820.99KB
- CreateTime2022-11-06
- UpdateTime2022-11-16
- FileTotalCount105
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