Lynda-Innovative-Custome-12Ehz
01. Introduction\\/01_01-Welcome.mp46.55MB
01. Introduction\\/01_02-What you should know before watching this course.mp47.76MB
01. Introduction\\/01_03-Understanding why customer service is hard.mp415.83MB
02. Influencing Customer Perceptions\\/02_01-Identifying the most important need.mp421.04MB
02. Influencing Customer Perceptions\\/02_02-Winning the moments of truth.mp425.09MB
02. Influencing Customer Perceptions\\/02_03-king wait time more bearable.mp422.33MB
02. Influencing Customer Perceptions\\/02_04-Getting customers to know your name.mp415.54MB
03. Enhancing Your Service Senses\\/03_01-Improving your powers of observation.mp422.12MB
03. Enhancing Your Service Senses\\/03_02-Overcoming the illusion of speed.mp422.10MB
03. Enhancing Your Service Senses\\/03_03-Understanding the consequences of multitasking.mp426.20MB
03. Enhancing Your Service Senses\\/03_04-oiding directed attention fatigue.mp423.95MB
04. Building Teamwork\\/04_01-Identifying the secrets of employee motivation.mp421.86MB
04. Building Teamwork\\/04_02-Increasing teamwork between departments.mp426.56MB
04. Building Teamwork\\/04_03-Creating positive social pressure.mp426.38MB
05. Conclusion\\/05_01-Next steps.mp47.96MB
Exercice Files\\/Ex_Files_Innovative_Cust_Service.zip185.86KB
- CreateTime2020-05-09
- UpdateTime2020-05-09
- FileTotalCount16
- TotalSize582.93MBHotTimes5ViewTimes10DMCA Report EmailmagnetLinkThunderTorrent DownBaiduYunLatest Search: 1.ZONO-063 2.OOMN-035 3.SCD-93 4.KVS-001 5.DANDY-099 6.CJDV-04 7.NSPS-155 8.GG-119 9.GYAZ-058 10.RMDB-153 11.MDE-025 12.KA-1242 13.GST-022 14.OKAD-488 15.DDR-920 16.ZCOL-005 17.KWBD-136 18.SPZ-792 19.DV-1672 20.PRD-013 21.VNDS-426 22.NKD-167 23.NEO-411 24.CRMN-080 25.CJOB-010 26.DIC-019 27.UB-205 28.KWBD-211 29.KTKP-093 30.ARM-584 31.XRW-379 32.JUFD-831 33.DANDY-579 34.MDB-873 35.MYAB-003 36.BJD-42 37.DOCP-152 38.ZEX-378 39.024 40.501 41.610 42.002 43.552 44.002 45.023 46.135 47.001 48.015 49.691 50.190 51.243 52.476 53.027 54.005 55.010 56.034 57.092 58.051 59.486 60.476 61.550 62.093 63.605 64.002 65.178 66.250 67.605 68.910 69.97 70.003 71.401 72.009 73.112 74.008 75.625 76.075 77.10005 78.281 79.013 80.17 81.394 82.03 83.12 84.22 85.147 86.036 87.094 88.014 89.6 90.388 91.110 92.006 93.030 94.052 95.061 96.10 97.324 98.050 99.190 100.542 101.183 102.574 103.037 104.003 105.072 106.112 107.223 108.005